Core Technology Services

Initiatives

 

CTS Initiatives

The North Dakota University System Core Technology Services (CTS) is spearheading initiatives that integrate advanced technologies and ITIL (Information Technology Infrastructure Library) best practices to streamline IT services and support. These efforts include modernizing IT infrastructure, improving cybersecurity measures, and fostering a data-driven culture. By leveraging digital tools and ITIL frameworks, NDUS aims to provide a responsive and innovative technological environment that prepares students for the ever-evolving demands of the workforce.

 

For information about our ITIL implementation, see our ServiceOne initiatives: ServiceOne. 

Maturing CTS’ operational functions into an efficient, effective, relationship-based environment where “One” means:

  • importance placed on high quality services.
  • priority given to best practices and processes.
  • partnering with NDUS Institutions to deliver streamlined, customized service according to their unique needs.

 

ERP360 Digital Transformation

CTS and campuses completed a market analysis regarding the current Enterprise Resource Planning (ERP) system, PeopleSoft, which has been in continuous use since 2002. The ERP is a vital tool for managing NDUS campuses business processes across different departments and functions. It enables campuses to manage their Financials, Human Capital Management, Student Information System, and its ancillaries.

The market analysis included communicating with other state campuses and university systems to provide as complete a picture as possible of what is involved in moving to a new EFP system. The information shared varied from system to campus and technical to end user experience. However, there were some consistent themes that were learned.

The findings of the market analysis were presented to the State Board of Higher Education earlier this year. The recommendation from the ERP360 Governance group was that campuses with assistance from CTS need to begin working on cloud readiness to prepare NDUS for a multiyear transition from the current platform to a single vendor cloud provider that can handle Human Capital Management (HCM), Finance (FIN), and Student Information System (SIS). This provides a single system of record. As part of this recommendation, the conversation needs to continue around the unique business processes of all member institutions. The market analysis findings will be incorporated into the Envision 2035 effort.

 

 

For background on the ERP Market Analysis: ERP Market Analysis. 

For learning more about lessons learned from other institutions and university systems: ERP Lessons Learned. 

An explanation about digital transformation.