Infrastructure and Operations

Infrastructure and Operations (I/O) strives to provide a robust, reliable, and relevant technology foundation for the University System.

Identity & Access Management (IAM)

The IAM team is responsible for managing the identity life cycle for all students, staff, and faculty within the NDUS. The team maintains the complex administration and processing of NDUS people, processes, and products to govern identities and access to resources of an enterprise environment. The team ensures that users have quick and secure access to the resources they need, affords users strong authentication without restricting productivity, and simplifies the process by which users gain access to IT resources.

 

Data Center

The NDUS-CTS Data Center provides power, cooling, space, and Remote Hands support staff for the technology needs of higher education stakeholders and partners throughout the region. Skilled staff work 20/7 with established processes and approved operational governance practices to ensure safe and secure data processing in a mission critical facility.

 

Building infrastructure remained uninterrupted during this year’s maintenance cycle.

 

The team also conducted a review of CTS and UND facilities and technologies to ensure compliance with NDUS information security standards.

 

Database Administration (DBA)

The Database Administration (DBA) team is responsible for enterprise-level software systems administration. The team is responsible for physical and logical configuration planning of enterprise-level architecture, technical implementation, and ongoing management of software to support local and enterprise-wide applications. The team ensures operational stability, integrity, and security of database management software and interfaces to that software. The team supports standalone and clustered databases on multiple database platforms. The team performs technical functions in support of database-driven applications.

 

Endpoint Services

Endpoint Services provides technical support to the NDUS System Office and Core Technology Services. In addition, the team provides assistance and consultation to institutions, as needed.

 

Network Services

The Network Services team is responsible for enterprise-level network administration. The team is responsible for physical and logical configuration planning of enterprise-level architecture, technical implementation, and ongoing management of the UND Network. Network Services works closely with ITD in providing network to institutions.

 

System Administration

The System Administration team is responsible for enterprise-level hardware and operating system administration. The team is responsible for physical and logical configuration planning of enterprise- level architecture, technical implementation, and ongoing management of server, backup and storage hardware and software to support local and enterprise-wide applications. The team ensures operational stability, integrity, and security of servers and storage hardware and software to enable CTS departments and institutions to provide services to staff, faculty, and students.

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