Home » Duo MFA and Office365 Email

Duo MFA and Office365 Email

Duo is a third-party software that provides for multi-factor authentication. NDUS campuses moving to implement Duo with Office 365 email in order to add an extra layer of security.

Most modern email applications will work with Duo enabled on Office 365 email. However, most older email applications and native mobile apps (Mail on Android, Mail on iOS) will not work. Please check the table below to see if your email client will work (if you are not sure if your institution is using Duo, please contact your local help desk).

Desktop

Applications Supported? Extra Notes
Outlook Web Access Yes https://Mail.Office365.com
Outlook 2016 Yes
Outlook 2013 Yes, modification needed Registry entries are needed to enable. Please contact your local campus IT help desk for specifics.
Pre-Outlook 2013 No Will need to use Outlook Web Access (https://Mail.Office365.com)
Mac Mail on OS 10.13 (High Sierra) or earlier No Need to upgrade to a new version of macOS or use Outlook Web Access (https://Mail.Office365.com)
Mac Mail on OS 10.14 (Mojave) or later Yes There is a bug in Mac Mail that can cause your Office 365 profile to be deleted if the iCloud Keychain is enabled. Contact your local campus IT help desk to disable the iCloud Keychain as a work-around.
Linux Evolution Mail Yes Or other Linux mail application that support Modern Authentication.
Thunderbird No Use Outlook 2016, contract your local campus IT Help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com)
Eudora No Use Outlook 2016, contract your local campus IT Help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com)
Pine No Use Outlook 2016, contract your local campus IT Help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com)
Other IMAP4 or POP3 No Use Outlook 2016, contract your local campus IT Help desk to download a copy of Office with Outlook or use Outlook Web Access (https://Mail.Office365.com)

Smartphone/Tablet/Mobile Device

Applications Supported? Notes
Outlook Web Access Yes https://Mail.Office365.com
Outlook Yes Available in the Apple and Android store
Mail on Android No Download Outlook for the Android app from the Android store or use Outlook Web Access (https://Mail.Office365.com)
Mail on iOS 11 or later Yes You may need to delete and re-add your mail profile to get Duo MFA to work.
Mail on iOS 10 or earlier No Upgrade to iOS 11 or later or use Outlook Web Access (https://Mail.Office365.com)
Chromebooks ? We are still testing this.