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Posted on: April 11, 2018
Tier 2 Help Desk Specialist
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Job Location: Fargo, ND or Grand Forks, ND

The Tier 2 Help Desk Specialist is a member of the IT Services unit and will provide second-tier direct technical support and technology recommendations to the North Dakota University System community, including students, staff, and faculty. Primary responsibilities include:
• serve as the escalation point between the users of NDUS IT services and the NDUS Service owners within CTS or at any of the individual campuses
• deliver timely resolution of Tier 2 help desk tickets or routing them to the appropriate internal or external service provider
• provide oversight and management of documentation and knowledge management resources
• provide backup management of the NDUS Office 365 tenant and other services owned by the IT Services unit
• provide leadership in communication management of outage notifications
Occasional travel throughout North Dakota is required. This position will report to the IT Services Manager.

Posted on: April 11, 2018
Programmer Analyst Student Financials
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Job Location: Grand Forks, ND

Reporting to the Director of Campus Solutions, the Programmer Analysts group provides support for the North Dakota University Systems Campus Solutions and Data Warehouse in the ConnectND Oracle PeopleSoft ERP environments. This support includes the design, programming, implementation, production support and supplementary user consulting, as it pertains to the personal computer, client/server and web-based state-wide applications. The same support is given to various NDUS Ancillary systems by NDUS-CND programmer analyst staff. This position’s function is to support the NDUS ConnectND Oracle PeopleSoft applications and ancillary systems with emphasis on Campus Solutions and Data Warehouse applications by providing application development and system analysis skills. The location for this position will be in Grand Forks, North Dakota.

Posted on: April 3, 2018
HRMS Business Analyst
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Job Location: Fargo, ND (preferred)

The HRMS Business Analyst is responsible for working with personnel from the 11 NDUS institutions, System Office and Core Technology Services personnel in the maintenance, development, and enhancement of the PeopleSoft HR systems. The Human Resources Business Analyst provides functional expertise for the development, implementation, and support of the Human Resources software system to support NDUS business objectives. This is primarily a business, not a technical, position supporting all of the Human Resources modules. This position reports to the Assistant Director, HRMS. Training for this position is in Fargo, ND.